I am concerned how long it's still taking to respond to ALL the districts to meet 1st response time.

Do you track how many calls they go to (that were accidently pushed) from an medical alert company ending up not needing help? Some are medical emergency but how many aren't? Maybe discussion on process can help free up resources. You might have already done this brainstorming just asking as a friend who's gotten 2 times surprise firemen show up and not needed. She is in district 2 the worse